Pre and post-sale customer interaction

• The sales coordinator performs administrative tasks to support both the sales and client service teams to ensure customer satisfaction
• Working collaboratively with various departments (Sales, Client Service, Product Design/Engineering, Purchasing, Production, Shipping and Accounting) and providing a single point of contact and support for all matters relating to projects.
• Providing leadership, strategic influence and execution support for all active projects with a goal of meeting or exceeding overall project objectives.
• Oversee large orders – working with Client Service Reps and Sales team to ensure all details are correct and the order meets the customer timelines
• Working with the Shipping Team, Customer and Install teams to coordinate installations when required
• Assisting the Sales team to QC units for samples or large/important orders prior to shipping

Quoting

• Working knowledge of Amico’s operations, functions and processes to prepare quotations confirming that all information is provided to meet the needs of the customer.
• Working with our Product Designers/Engineers to design detailed drawings as well as exploring new design options to meet customer specifications
• Working with the Purchasing and Shipping teams to obtain costing on products and freight services
• Providing sales/customers with quotations that outline their product requirements while ensuring the quotes meet the company’s pricing/margin expectations
• Understanding material requirements and production lead times will be critical to ensure design intent and project timelines are met.

RGA/complaints process

• Handling customers feedback regarding product issues relating to function/warranty and/or freight issues/damages
• Enter customer complaints to complaint log
• Issue return/replacement orders if required
• Communicate and work with the RGA Coordinator to resolve any customer issues
• Working with Installers/Furniture Medics when required for replacements

Samples

• Assisting the Sales team in planning and executing sample units for both customers and tradeshows
• Coordinating with the Shipping team to arrange for transportation of samples to and from customer locations
• Ensuring sample inventory is maintained and any required repairs are completed for damaged units
• Coordinating with the Sales and Marketing teams for any additional requirements at tradeshows or for Amico Live presentations

Administrative duties

• Follow up on daily/weekly reports
• Maintain filing
• Any additional duties assigned by supervisor or manager

Core Competencies:

• Excellent written and verbal communication, interpersonal skills and the ability to effectively interact with a variety of individuals and functions throughout the company
• Computer Proficiency with MS Office Applications
• Ability to read simple CAD drawings
• Must be logical and have a strong attention to detail
• The ability to multitask and quickly switch focus if needed
• Strong analytical, organizational, and time management skills
• Must be able to think outside the box in order to come up with solutions
• Ability to manage relationships with customers, distributors and co-workers to ensure customer satisfaction

Experience/Education:

• Highschool Diploma
• Secondary education (specifically in business/administration) is an asset
• Experience with SAP is an asset
• Previous experience in providing support to a sales team is an asset
• An understanding of sales principles and customer service practices is an asset