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Job Description:
Customer Service Representative – Amico Corporation
Richmond Hill, ON
Amico Corporation is a fast-growing global leader in the design and manufacturing of cutting-edge medical equipment. Based in Richmond Hill, Ontario, we support healthcare providers around the world with high-quality, reliable products that make a difference in patient care.
We're looking for a Customer Service Representative to join our dedicated and dynamic team. If you're passionate about providing exceptional customer experiences and thrive in a fast-paced environment, you could be a great fit for our team.
What You'll Do
As a Customer Service Representative, you'll play a key role in supporting our customers and ensuring smooth day-to-day operations. Your responsibilities will include (but are not limited to):
What You Bring
At Amico, you'll be part of a company that values innovation, integrity, and collaboration. We offer:
Salary Range: $38,000 - $42,000
*Salary will be determined based on candidate's experience, skills and qualifications.
*Only selected candidates will be contacted.
*This is a current, real vacancy that needs to be filled as soon as possible
Customer Service Representative – Amico Corporation
Richmond Hill, ON
Amico Corporation is a fast-growing global leader in the design and manufacturing of cutting-edge medical equipment. Based in Richmond Hill, Ontario, we support healthcare providers around the world with high-quality, reliable products that make a difference in patient care.
We're looking for a Customer Service Representative to join our dedicated and dynamic team. If you're passionate about providing exceptional customer experiences and thrive in a fast-paced environment, you could be a great fit for our team.
What You'll Do
As a Customer Service Representative, you'll play a key role in supporting our customers and ensuring smooth day-to-day operations. Your responsibilities will include (but are not limited to):
- Responding to customer inquiries via phone and email in a timely and professional manner
- Proactively ensuring customer satisfaction by anticipating and addressing needs
- Processing customer orders and preparing invoices
- Updating and managing orders to reflect project or quote changes
- Coordinating shipments to ensure on-time, on-budget deliveries
- Validating pricing, product selections, and shipping details
- Managing multiple projects with accuracy and efficiency
What You Bring
- 1–2 years of experience in a customer service or order processing role
- Excellent verbal and written communication skills
- Fluency in Spanish is an advantage, but not a requirement
- Strong attention to detail and organizational abilities
- Quick learner with a proactive, solution-oriented mindset
- Able to manage competing deadlines and perform under pressure
- Comfortable working both independently and collaboratively
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with SAP or other ERP systems is a plus
- High school diploma or post-secondary education
At Amico, you'll be part of a company that values innovation, integrity, and collaboration. We offer:
- A supportive team environment
- Opportunities for growth and development
- Work with dedicated people who take pride in what they do
- The chance to contribute to a company making a real impact in healthcare
Salary Range: $38,000 - $42,000
*Salary will be determined based on candidate's experience, skills and qualifications.
*Only selected candidates will be contacted.
*This is a current, real vacancy that needs to be filled as soon as possible