Customer Service Representative - Amico Corporation

Richmond Hill, ON

Job Description:
Customer Service Representative – Amico Corporation
Richmond Hill, ON

Amico Corporation is a fast-growing global leader in the design and manufacturing of cutting-edge medical equipment. Based in Richmond Hill, Ontario, we support healthcare providers around the world with high-quality, reliable products that make a difference in patient care.

We're looking for a Customer Service Representative to join our dedicated and dynamic team.

What You'll Do:

As a Customer Service Representative, you'll play an important role in supporting our customers and ensuring smooth day-to-day order and project coordination.
Your responsibilities will include, but are not limited to:

Respond to customer inquiries, providing timely and professional service.
Process orders and invoices, updating quotes and orders based on project changes, and verifying pricing, product, and shipping details.
Coordinate shipments and project requirements while managing multiple orders accurately and efficiently.
Proactively resolve customer issues and collaborate with internal teams to ensure customer needs are met.

Please note: The position does not involve high-volume inbound or outbound calling. Customer communication is primarily handled through email, with occasional phone calls. The role is primarily focused on email communication, order processing, and project coordination.

What You Bring:

2-3 years of experience in customer service, order processing, sales support, or a similar administrative role
Excellent written and verbal communication skills, with strong professional email-writing abilities; Spanish is an asset
Strong organizational skills and attention to detail, with the ability to manage competing priorities in a fast-paced environment
Proactive, solution-oriented, and adaptable, with the ability to work both independently and collaboratively
Proficient in Microsoft Office (Word, Excel, Outlook); SAP/ERP experience is an asset
High school diploma or post-secondary education

Why Join Amico?
Join a collaborative team that values innovation, integrity, and growth, with opportunities for professional development and the chance to make a meaningful impact in healthcare.

For more about us, visit www.amico.com

Salary Range: $38,000 - $42,000
*Salary will be determined based on candidate's experience, skills and qualifications.
*Only selected candidates will be contacted.
*This is a current, real vacancy that needs to be filled as soon as possible.